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The LiveTix Promise
Official first-hand ticketsClear refundsSupport all the way
Official first-hand tickets, guaranteed entry
Every ticket on LiveTix comes from the organiser’s official allocation — never resold. E-tickets are issued as soon as you pay, and the entry QR code refreshes automatically so screenshots cannot be reused. For real-name events, each ticket is registered to an attendee to protect your entry.
Can’t issue your ticket? Automatic full refund
If your payment succeeds but the tickets you chose cannot be issued — for example because they have just sold out — we automatically refund the full order amount to your original payment method. No request needed. Unless stated otherwise, you can also request a refund up to 72 hours before the show.
Transparent pricing, no hidden fees
Ticket prices, discounts and the order total are shown together before you pay — what you see is what you pay. Payments are handled by an internationally certified payment provider, and LiveTix never sees or stores your full card number.
Live support, all the way
From choosing seats and paying to getting in, if anything comes up, contact us through the live chat at the bottom right of the site or by email. We will follow up until it is solved.