LiveTix Terms of Use

Last updated: 2026-10-14

Thank you for using LiveTix! These Terms of Use ("Terms") set out the rules for using the LiveTix website, products and services (the "Service"), and form a binding agreement between you and us.

By completing registration and/or browsing or using the Service, you confirm that: (1) you have read, understood and agree to be bound by these Terms; (2) you are of legal age to enter into a binding contract with us, or have the consent of a parent or guardian; and (3) you have the authority to accept these Terms. If you do not agree to all of these Terms, please do not use the Service.

1. Definitions

1.1 LiveTix: the website and its ticketing services, a platform selling official first-hand tickets to live events.

1.2 We, us, our: [Company legal name], the operator of LiveTix, with its registered office at [Registered address].

1.3 User or you: any visitor to LiveTix and anyone who uses LiveTix to browse events, buy tickets or use other services.

1.4 Ticket: an e-ticket or physical ticket sold on LiveTix that grants entry to an event.

1.5 Event: the concert, sports event, theatre performance, exhibition or other live event a ticket is for.

1.6 Organiser: the organisation responsible for holding an event, which may be us, our affiliates or our partners.

1.7 Attendee: the person registered for each ticket at real-name events.

1.8 Personal data: any information that identifies you directly or indirectly, which we handle in line with our Privacy Policy when you use the Service.

2. Overview

2.1 These Terms are an agreement between you and us.

2.2 When you use the Service, you must also follow the other policies, rules and terms we publish from time to time ("Policies"), including our Privacy Policy and Refund & Cancellation Policy. Where these Terms and a specific Policy differ on the same subject, the Policy applies.

2.3 We may update these Terms and our Policies from time to time. We will publish the updated version on LiveTix and update the "Last updated" date at the top. If the changes are significant, we will also give notice on the website. By continuing to use the Service after an update, you accept the updated version; if you do not agree, please stop using the Service.

3. The Service

3.1 LiveTix sells official first-hand tickets to events authorised by us or the organiser. All tickets on the Platform come from the organiser's official allocation, and LiveTix does not host resale between users.

3.2 The event programme, performance arrangements and venue rules are set by the organiser and the venue. Event details, venues and seating zones are based on information from the organiser, and we make reasonable efforts to keep the information on LiveTix accurate and up to date.

3.3 We may suspend some or all of the Service temporarily for maintenance, upgrades or other reasons, and will give notice as early as reasonably practicable.

4. Registration

4.1 Creating an account: before buying tickets, you must create a LiveTix account ("Account") or sign in with a third-party account we support.

4.2 Age limits: people under 18 (or the age of majority where you live) may only use the Service with the consent and supervision of a parent or guardian.

4.3 Restrictions: you may not use the Service if: (a) you cannot enter into a binding contract with us; (b) you are in a place subject to an embargo by the relevant country or region; (c) you are on any government or international sanctions list; or (d) we decide under these Terms to prohibit you from using the Service.

4.4 Accurate information: you must provide true, accurate, complete and up-to-date information during registration, including a valid email address, and update it promptly when it changes.

4.5 Account security: you must keep your Account and password safe and are responsible for all activity under your Account. Your Account is for your own use only and may not be transferred, lent or sold to anyone else. If you believe your Account has been compromised, contact us immediately.

4.6 Suspension: if you breach these Terms or our Policies, we may suspend or close your Account and restrict your use of the Service.

4.7 Identity verification: to handle real-name events or refund requests, or to detect suspicious activity, we may ask you to provide identity documents for verification.

5. Privacy

5.1 We collect, use, store and disclose your personal data in line with our Privacy Policy. The Privacy Policy forms part of these Terms, and by agreeing to these Terms you agree to be bound by it.

6. Rules of use

6.1 You agree to use the Service in line with applicable law, these Terms and the Policies we publish from time to time.

6.2 You may not use the Service in any way that harms or infringes the rights of other users or third parties, or do anything that may damage, overload, interrupt or interfere with LiveTix's systems, equipment or data.

6.3 When using the Service, you agree not to:

• breach these Terms, our Policies or any applicable law;
• circumvent or attempt to circumvent these Terms, our Policies or any rules of the Service, including ticket limits and queues;
• use bots, crawlers, automated programs or other improper means to buy tickets, grab tickets or access the Service;
• buy tickets in bulk by improper means, or buy tickets for resale at a profit;
• infringe the rights of others, including intellectual property and privacy rights;
• abuse or harass our staff or other users;
• breach the rules of an event organiser or venue, or any applicable third-party terms;
• publish or spread false, misleading, disparaging or defamatory content;
• impersonate anyone, or register an Account or attendee with false information;
• interfere with or disrupt the normal operation of LiveTix or the Service;
• decompile, reverse engineer or otherwise obtain the source code of the Service;
• do anything else we reasonably consider to be an abuse of the Service.

If we find that you may have breached these Terms or our Policies, we may investigate. If the investigation suggests illegal activity, we may report it to and cooperate with the relevant authorities.

6.4 The text, images, graphics, logos, software and other content on LiveTix ("Content") are protected by intellectual property laws. Apart from viewing for personal, non-commercial purposes, you may not copy, modify, publish, distribute or otherwise use the Content without our written consent.

7. Purchases

7.1 Prices: the amount shown on your order is what you pay, including the ticket price and any applicable discount. LiveTix does not charge a service fee. Prices shown in a reference currency are for information only, and you are charged in the order currency. If the payment page offers payment in another currency, the exchange rate is set by the payment provider. Your bank or payment provider may charge its own fees or currency conversion fees.

7.2 Checking your order: before placing an order, please check the event, date, zone, quantity and attendee details. For real-name events, each ticket must be registered to an attendee, who must show an ID matching the registered details at entry.

7.3 Ticket limits: there is a limit on the number of tickets per order and per Account for each session, as shown on the event page.

7.4 Payment time limit: you must complete payment within the time limit shown on the checkout page. Orders not paid in time are cancelled automatically and the tickets are released to other fans.

7.5 Payment methods: you must pay using a payment method supported by LiveTix. Payments are processed by our payment provider, and you authorise us and the payment provider to charge you the order amount. We may refuse, suspend or cancel a transaction if we suspect fraud, money laundering or a breach of sanctions, or if it may pose a risk to us or a third party.

7.6 Ticket issuance: after your payment succeeds, your e-tickets are delivered to your Account, where you can view them under My Orders, and we will also notify you by email. Physical tickets that need to be delivered are sent as described in section 11. If tickets cannot be issued after your payment succeeds, the full order amount is automatically refunded to your original payment method.

7.7 Errors: if a ticket price, seat or other information on LiveTix is clearly wrong, we may correct it, and may cancel affected orders with a full refund.

7.8 Using tickets: tickets may only be used to enter the corresponding event, and entry is subject to the rules of the organiser and venue. The entry QR code refreshes regularly, so please show the live QR code at entry; screenshots or copies may not work.

7.9 Once payment for an order is confirmed, the order cannot be changed or cancelled, except as provided in the Refund & Cancellation Policy.

8. Cancellations and refunds

8.1 Except as provided in the Refund & Cancellation Policy, tickets cannot be exchanged or refunded once sold. Tickets are considered sold once your payment succeeds.

8.2 You may request a cancellation and refund under the Refund & Cancellation Policy. Refunds go back to your original payment method, for the amount you actually paid for the order.

8.3 You can contact customer support with questions about cancellations, refunds and other ticket purchase matters.

9. Event cancellation, postponement and other changes

9.1 If an event is cancelled or postponed, we will notify you of the arrangements announced by the organiser and handle refunds under the Refund & Cancellation Policy. If the organiser confirms that existing tickets remain valid for a new date, you may choose to keep your tickets.

9.2 Changes to part of the programme, the performers, the venue arrangements or the timing of an event are not a cancellation and are not eligible for a refund, unless the organiser arranges otherwise or the law requires it.

10. Notices

10.1 You agree to receive communications from us electronically, including by email and through notices on the Service. Agreements, terms, notices and other communications we provide electronically have the same effect as if in writing.

10.2 Notices we send using the contact details you provided are considered validly delivered. Please make sure your contact details are accurate and up to date.

11. Delivery

11.1 Where an event offers physical tickets, we send them to the address you chose for the order.

11.2 Delivery is handled by a third-party courier. Please make sure the delivery details are accurate. We are not responsible for failed delivery caused by inaccurate details you provided or because you could not receive the tickets.

12. Force majeure

12.1 "Force majeure" means any event beyond our reasonable control, including but not limited to natural disasters, epidemics, war, riots, terrorism, fire, flood, strikes, severe weather, and government actions or regulations. We are not responsible for failing to perform any obligation under these Terms because of force majeure.

13. Intellectual property

13.1 All trademarks, names, logos, content and other intellectual property of LiveTix and the Service belong to us or the relevant rights holders. Using or accessing the Service does not grant you any of those rights.

14. Third-party websites and services

14.1 The Service may contain links to third-party websites or services (such as payment pages and maps). These are not owned or controlled by us, and their use is governed by the third parties' own terms.

15. Disclaimer

15.1 To the fullest extent permitted by applicable law, the Service is provided "as is". Except as expressly promised in these Terms and our Policies, we make no other express or implied warranties about the Service. This section does not affect your rights under the Refund & Cancellation Policy.

15.2 We take reasonable measures to keep the Service secure and stable, but we do not guarantee that it will be uninterrupted or error-free. If a planned interruption is needed, we will give advance notice where reasonably practicable.

16. Limitation of liability

16.1 To the fullest extent permitted by applicable law, we are not liable for any indirect, incidental, special or consequential loss, including loss of profit or goodwill.

16.2 To the fullest extent permitted by applicable law, our total liability for any order is limited to the amount you actually paid for that order.

16.3 Some jurisdictions do not allow the exclusion or limitation of such liability. If those laws apply to you, the limits above may not apply. Nothing in these Terms excludes or limits any liability that cannot be excluded or limited by law.

17. Indemnity

17.1 You agree to compensate us for any claims, losses or expenses (including reasonable legal fees) we incur because you breached these Terms, our Policies or applicable law, or because you provided inaccurate, incomplete or someone else's information (including by impersonating others).

17.2 This section continues to apply after your Account or these Terms end.

18. Termination

18.1 You may delete your Account at any time on the My Account page to stop using the Service. Deleting your Account does not affect orders you have already placed, and related records are kept as described in our Privacy Policy.

18.2 If you breach these Terms or our Policies, we may suspend or end your use of the Service, and for serious breaches we may do so immediately without further notice.

19. Governing law and disputes

19.1 These Terms are governed by and interpreted under [Governing law]. Any dispute arising from these Terms or your use of the Service will be resolved by [Dispute resolution method and venue].

19.2 This section does not affect any consumer rights you have under the law where you live that cannot be excluded by contract.

20. General

20.1 If any provision of these Terms is found invalid or unenforceable, the remaining provisions remain in effect.

20.2 Our failure or delay in exercising any right under these Terms does not waive that right.

20.3 These Terms, together with our Policies, are the entire agreement between you and us about the Service.

20.4 We review all refund and other requests and decide each case on its own merits. If we find that someone is abusing the Service or our Policies, we may suspend or close the accounts involved and report it to the relevant authorities.

21. Contact us

If you need help while using the Service, contact us through the live chat at the bottom right of the website.

If you have comments or suggestions about these Terms, please email [Legal contact email]. This mailbox only handles matters relating to these Terms; for general customer service enquiries, please use the live chat.